Privacy Policy
Intro
At Natural You Srl, we are committed to protecting the privacy of our customers, partners, and visitors. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the EU General Data Protection Regulation (GDPR – Regulation EU 2016/679).
1. Data Controller
Natural You Srl
Via Borgo San Domenico, 134
03036 Isola del Liri (FR), Italy
📧 Email: info@naturalyou.it
2. Data Collected
- Personal information provided during orders (name, address, email, phone).
- Payment details (processed securely via third-party gateways, we do not store credit card data).
- Contact form submissions and newsletter sign-ups.
- Technical information (cookies, IP address, browser type).
3. Purpose of Processing
- Order management and product delivery.
- Customer service and communication.
- Marketing communications (only with explicit consent).
- Compliance with legal obligations.
4. Legal Basis
Processing is based on:
- Contractual necessity (order fulfillment).
- Legal obligations.
- Legitimate interest (customer support).
- Consent (marketing).
5. Data Retention
- Order data: kept for 10 years (Italian tax law).
- Marketing data: until consent is withdrawn.
6. Rights of the Data Subject
You have the right to access, rectify, delete, or restrict processing of your personal data, as well as data portability and the right to object (Art. 15–22 GDPR).
Requests can be sent to info@naturalyou.it
Cookie Policy
This website uses cookies to improve user experience, analyze traffic, and support marketing activities. By browsing Natural You’s website, you consent to the use of cookies as described below.
1. What Are Cookies?
Cookies are small text files stored on your device to improve website functionality and remember preferences.
2. Types of Cookies Used
- Strictly Necessary Cookies: essential for navigation and checkout.
- Analytical Cookies: help us understand how visitors use the site (Google Analytics or similar).
- Marketing Cookies: used for retargeting and advertising (if applicable).
3. Managing Cookies
You can manage or disable cookies via your browser settings. Please note that disabling essential cookies may affect website functionality.
4. Consent
On your first visit, a cookie banner will request your consent. You can modify your preferences at any time.
Terms & Conditions
1. Company Information
Natural You Srl
Via Borgo San Domenico, 134
03036 Isola del Liri (FR), Italy
2. Products & Orders
- Product descriptions are provided in good faith.
- Orders are confirmed only upon payment.
3. Prices & Payments
- Prices are shown in EUR and include VAT unless otherwise specified.
- Payments are processed securely via third-party gateways.
4. Shipping & Delivery
- Standard delivery time in Europe: 5–7 business days.
- International delivery times may vary.
5. Returns & Refunds
- Consumers (B2C) have the right to withdraw within 14 days (EU Directive 2011/83).
- Products must be unopened and returned in original packaging.
- Refunds will be issued within 14 days of receipt of returned goods.
6. Liability
- Natural You Srl is not liable for delays caused by third-party couriers.
- We are not liable for misuse of products.
7. Governing Law & Jurisdiction
These Terms are governed by Italian law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Frosinone, Italy.
