Here you’ll find answers to the most common questions about our products, services, and collaborations. If you don’t see your question here, feel free to contact us
For Consumers (B2C)
We process orders within 2–3 business days. Standard delivery in Europe usually takes 5–7 business days, while international shipping times may vary. You will receive a tracking number as soon as your order is shipped.
We accept all major credit cards, PayPal, and other secure payment solutions available at checkout.
Yes. Products can be returned within 14 days of delivery if unopened and in their original packaging. Simply contact us to start the return process. Refunds are processed once we receive the returned item.
Yes. Upon request, we provide samples for selected products. Please reach out through our Contact page
For Business Partners (B2B)
For private label or wholesale, our entry offer starts at just 100 pieces per reference with standard packaging. We provide also pilot tests products. This allows new partners to test our products with reduced risk.
Lead times typically range from 4–6 weeks, depending on the product line and customization required. Small-batch and fresh production ensure maximum quality and minimal waste.
Yes. All our cosmetics and nutraceuticals are manufactured in Italy under strict EU/FDA standards, fully compliant with CPNP registration. Additional certifications can be provided upon request.
Absolutely. Our in-house R&D team specializes in creating unique formulations, from concept and active ingredient selection to packaging and branding, offering end-to-end private label solutions.
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